Shipping policy

Welcome to Ligohub. We are committed to delivering your orders safely, efficiently, and transparently across India. Below you will find the complete details of our shipping timelines, charges, and delivery terms.

1. Order Processing & Dispatch Timelines

All orders are processed and prepared for dispatch within [1–2] business days (excluding Sundays and national holidays) after payment confirmation or Cash on Delivery (COD) verification.

  • Order Cut-off Time: Orders placed after [4:00 PM] will be processed on the next working day.

  • Peak Seasons: During major Indian festival sales (e.g., Diwali, New Year) or high-volume promotional events, processing may take an additional [1–2] business days. We appreciate your patience during these busy periods.

2. Shipping Charges & Estimated Delivery Times

We partner with leading domestic logistics providers [e.g., Delhivery, Blue Dart, Shiprocket, Xpressbees] to ensure rapid reach across India. Shipping is absolutely free all over India.

Please Note: Delivery timelines are estimates provided by our courier partners. Occasional delays due to local public holidays, extreme weather conditions, or unexpected transport disruptions are outside our direct control.

3. Cash on Delivery (COD) Policy

To serve our customers better, we offer Cash on Delivery across most pin codes in India.

  • COD Limit: There is no maximum value limit for COD.

  • COD Convenience Fee : There is no COD Convenience Fee

  • Verification: To minimize fake or accidental orders, we may send an automated WhatsApp message, SMS, or call you to confirm your address before dispatching a COD order.

4. Delivery Area & PIN Code Serviceability

Ligohub ships to over [15,000+] PIN codes across India.

  • Unserviceable Locations: If your PIN code is not currently serviced by our logistics partners, our system will notify you at checkout, and you will not be able to place the order.

  • Incorrect Address: Please ensure your shipping address, landmark, and mobile number are 100% accurate. We are not responsible for non-delivery or return-to-origin (RTO) actions caused by incorrect or incomplete addresses.

5. Order Tracking

Once your package is handed over to the courier partner, we will send a dispatch confirmation via Email and SMS/WhatsApp. This notification will include:

  • The name of the courier partner.

  • A unique Awb / Tracking Number.

  • A direct link to track your shipment in real-time.

Please allow up to 24 hours for the courier portal to update and display active tracking updates.

6. Damaged or Lost Shipments

We take immense care in packaging your products securely, but transit issues can occasionally happen:

  • Damaged on Arrival: If you receive a package that is visibly damaged, tampered with, or torn, do not accept the delivery from the courier executive. Take a photo/video and report it to us immediately.

  • Missing Items: If you accept the package and find items missing or broken, you must share an unboxing video and photos with our support team within [48 hours] of delivery at support@ligohub.in.

  • Lost Shipments: If a shipment is confirmed lost in transit by our courier partner, we will either initiate a full refund or send a fresh replacement at no extra charge.

7. Returns and Return to Origin (RTO)

If a delivery fails because the customer was unavailable, refused the delivery, or provided an incorrect address, the package will be returned to our warehouse (Return to Origin).

  • For prepaid orders returned as RTO, a reshipping fee of ₹[70] may be applied to ship the product out a second time.

  • For more information on reverse logistics, please refer to our Return & Refund Policy.

Customer Support & Support Desk

If you have any questions about your shipment, transit status, or delivery, feel free to reach out: